At 6clonik, we are committed to offering high-quality personalised clothing and accessories, crafted with care by our European partners. Since every item is produced made-to-order according to your preferences, our returns and refunds policy is designed to protect both your customer experience and our commitment to a sustainable business model.
Returns Not Accepted (Except in Special Circumstances)
As all of our products are made on demand, we generally do not accept returns, exchanges, or refunds once an order has been placed. This allows us to avoid waste and maintain affordable pricing for unique pieces tailored to your individual tastes.
Major Defects: Our Quality Guarantee
If your item presents a major manufacturing defect (e.g., a technical error or anomaly unrelated to the personalisation), please contact us within 48 hours of receipt at contact@6clonik.com, providing:
- Clear photos and/or videos of the defect.
- Your order number.
We will assess your request within 3 to 5 business days. If the defect is confirmed, we will offer you either:
✅ A free replacement of the product (subject to availability). ✅ Or a full refund, upon return of the defective item at our expense.
Conditions and Exclusions
❌ Returns relating to sizes, colours, or personalisation options chosen by the customer are not eligible. ❌ Items damaged due to improper use are not covered under this policy.
A Transparent Process
We work in close collaboration with our partner workshops to ensure rigorous quality control. In the event of a dispute, our customer service team will endeavour to find a fair resolution, in keeping with our ecological and ethical commitments.
For any further questions, please consult our FAQ or contact us directly.Pour toute question, consultez notre FAQ ou contactez-nous.
